Social Services Agency - Telephonic and Voice Recording Equipment

The Santa Clara County Social Services Agency (SSA) delivers daily the full range of social services to the most vulnerable of the County population and is committed to establishing and maintaining service centers and a workplace that are effective, efficient, secure, and safe for its clients and employees. In furtherance of this purpose and in compliance with this Policy, SSA and its authorized employees shall be authorized to use telephonic and voice recording technology to document call center telephonic communications and to record telephonic assistance requests, case interviews, and welfare fraud investigations.

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Category

Board of Supervisors

Topic

Surveillance-Technology and Community-Safety Ordinance

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