SCVHHS - Telephonic and Voice Recording Equipment

1. Purpose

The Santa Clara Valley Health and Hospital System (SCVHHS) delivers daily the full range of medical services to the most vulnerable members of the Santa Clara County population, and is committed to establishing and maintaining service centers, health centers, and hospital facilities with a workplace that is effective, efficient, secure and safe for clients, patients, and employees.  In furtherance of this pu{pose, SCVHHS and its authorized employees shall use telephonic and voice recording technology, only with advance notice to callers through a pre-recorded message, to audio-record call-center telephonic communications (i.e., phone calls by members of the public with SCVHHS call-center representatives), including, for example, telephonic requests for assistance, requests to make medical appointments, and requests to access medical care.

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Category

Board of Supervisors

Topic

Surveillance-Technology and Community-Safety Ordinance

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