l. Purpose
The Santa Clara Valley Health and Hospital System (SCVHHS) contracts with a third-party contractor, currently Professional Research Consultants (PRC), to conduct patient satisfaction surveys in compliance with Centers for Medicare and Medicaid Services (CMS) regulations. PRC is a certified vendor for CMS-mandated surveys and conducts telephonic patient satisfaction surveys for patients who have had recent hospital stays or have been seen as an outpatient at Santa Clara Valley Medical Center.
Category
Board of Supervisors
Topic
Surveillance-Technology and Community-Safety Ordinance