SCVHHS - Professional Research Consultants Communication Technology

l. Purpose

The Santa Clara Valley Health and Hospital System (SCVHHS) contracts with a third-party contractor, currently Professional Research Consultants (PRC), to conduct patient satisfaction surveys in compliance with Centers for Medicare and Medicaid Services (CMS) regulations.  PRC is a certified vendor for CMS-mandated surveys and conducts telephonic patient satisfaction surveys for patients who have had recent hospital stays or have been seen as an outpatient at Santa Clara Valley Medical Center.

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